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The company currently serves just thousands of customers.
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(This is where I should point out that I have not received any money from Starlink and I have never disclosed to the company that I am a journalist.) If I were an existing rural internet provider, I’d be very nervous. The company gives subscribers a courtesy notice if it’s expecting an outage, and when my router stopped working, they shipped me a new one, no questions asked. What’s really made me a convert, though, is Starlink’s customer service. But in my experience, drop-offs have occurred at about the same rate as they were with my local provider, and it’s gotten more reliable as the company continues to launch satellites into low-earth orbit. Starlink acknowledges its product is still in beta, which means it does have regular service interruptions as it works to optimize the network. That’s well below the 200-plus mbps available with existing fibe-to-home networks, but a big improvement from the roughly 18 mbps I was getting-and with a commitment from the company that speeds will continue to improve. Installation took just a few minutes, and Starlink’s service started delivering speeds consistently over 70 mbps and routinely well over 120 mbps. Several weeks and $649 later, my router and heavily subsidized dish terminal (SpaceX has said it’s absorbing about two-thirds of the cost of each unit) arrived.
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Out of frustration with our existing provider, I entered my postal code into the SpaceX site in early February and, lo and behold, my location was remote enough to put me among the rural internet users Starlink is currently targeting for its product. It unveiled its early access program six months ago, with more than 10,000 users signing up in the first few months. SpaceX is hoping its satellite internet business will help cover the costs of its missions to Mars.
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Our internet plan––capped at a download speed of 25 megabits per second and an upload speed of 10 mbps––would strain or break under the demands of daily simultaneous Zoom meetings.Įnter Starlink, a constellation of satellites beaming high-speed internet to trial customers in the U.S., Canada and the U.K. With two parents working from home and a son always online, broadband internet was our lifeline.Īfter six months of using the local internet service provider we needed another option. With that in mind, indulge me in an audacious proposal for connecting all Candians with high-speed broadband.įirst, some background: Last summer, our family relocated to the Niagara region to be closer to relatives helping us manage the load of lockdowns and remote learning. I have a confession to make: I’m a satisfied customer of Elon Musk’s SpaceX Starlink internet.